jiliee Privacy Policy — Your Data, Handled with Care

When you register an account on jiliee, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect information generated through your use of the platform, such as your login timestamps, device type, browser version, IP address, and the pages or game sections you visit during each session. Financial transaction data — including deposit amounts, withdrawal requests, and payment method identifiers — is recorded for every transaction processed through your account in Philippine pesos. If you contact our support team, we retain records of those communications, including the channel used and the content of your messages, so we can provide consistent and accurate assistance. We may also collect information about your location at a general level, such as your city or region within the Philippines, to help us deliver a relevant and compliant experience. All data collection is carried out transparently and only to the extent necessary to operate the platform safely and in accordance with applicable Philippine law.

The personal data we collect is used primarily to create and manage your jiliee account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and, where you have opted in, to inform you about relevant promotions available on the Promotion page. Your activity data helps us improve the platform experience, identify and resolve technical issues, and ensure that the games and sports markets we offer remain relevant to Filipino players. We may use aggregated, anonymised data for internal analytics and business planning purposes; this data cannot be used to identify you individually. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. If we ever need to use your data for a purpose not described in this policy, we will notify you and, where required by law, seek your consent before doing so.

jiliee does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment we make to every player on our platform. We do share limited data with trusted service providers who assist us in operating the platform, including payment processors who handle your PHP transactions, identity verification providers, and cloud infrastructure partners who store data securely on our behalf. All third-party service providers are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us. In certain circumstances, we may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. We will always aim to notify you of any such disclosure where we are legally permitted to do so. No data is transferred outside of our approved service provider network without appropriate safeguards in place.

We retain your personal data for as long as your jiliee account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations, resolve any outstanding disputes, and enforce our agreements. Financial transaction records are retained for a minimum period as required under applicable Philippine financial regulations, even if your account is closed before that period expires. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data retention schedule. All personal data is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard encryption to protect data both in transit and at rest. We conduct regular security reviews to ensure that our storage practices remain appropriate and up to date with current best practices. If you request the deletion of your account, we will process that request promptly and confirm when your data has been removed, subject to any retention obligations that apply.

jiliee uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences between sessions, and to help us understand how players navigate the site so we can continue to improve it. Essential cookies are required for the platform to operate and cannot be disabled; these include session cookies that keep you logged in securely during your visit. We also use functional cookies that remember your language and display preferences, and analytics cookies that collect anonymised data about page visits and feature usage. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use jiliee after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

As a registered player in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request a copy of the personal data we hold about you, to ask us to correct any inaccurate or incomplete information, and to request the deletion of your data where there is no longer a legitimate reason for us to retain it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a complaint or query is being resolved, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team directly — we aim to respond to all data rights requests within 30 days. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We will never penalise you for exercising your data rights, and doing so will not affect your ability to continue using the jiliee platform.

Protecting your personal and financial data is a core responsibility that we take seriously at every level of the jiliee platform. We use Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and account activity cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff members who need it to perform their specific role, and all such access is logged and audited regularly. We maintain a formal incident response plan so that, in the unlikely event of a data breach, we can act quickly to contain the incident, assess the impact, and notify affected players and the relevant authorities as required by Philippine law. Our platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited. We strongly encourage all players to use a strong, unique password for their jiliee account and to enable any additional security features available in their account settings.

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements that apply to us in the Philippines. When we make a material change to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification. We encourage you to review this page periodically so that you are always aware of how your data is being handled. Your continued use of the jiliee platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes we make, you have the right to close your account and request the deletion of your personal data as described in Section 6 above. For any questions about this policy or how we handle your data, please reach out to our support team — we are always happy to help.